FAQs

General

With magic! Just kidding, it's actually thanks to our patented Dyma-tex® technology. 

Unlike other waterproof materials, our technology is directly integrated into the knit. It's engineered with thousands of nano-sized pores small enough to keep water out while letting sweat and heat escape. 

No harsh chemicals, coatings, or sprays here!

You can shop for Vessis online, right here on our website!

We don't currently work with any third-party resellers, although we do have the occasional pop-up where you can see the shoes in action.

Keep an eye on our Instagram, Twitter, and Facebook pages for info - or sign up for our newsletter at the bottom of this webpage.

Vessis are designed in Vancouver, Canada and manufactured in Taiwan, China, Cambodia, and Vietnam.

We make a point of partnering with factories that align with our core values and share our sustainability goals. 

All our manufacturing partners are:

  • BlueSign certified
  • BSCI participants
  • ISO 14001 compliant
  • Oeko-Tex certified
  • GRS certified
  • Higgs Index rated

One might say they're a travel essential! 

Here's why:

  • Extremely lightweight
  • Ultra-comfortable
  • Easy to style
  • Easy to pack
  • Waterproof
  • Snowproof
  • Mudproof
  • Sandproof 

No stock of that specific size you've been wanting? No worries - new stock for non-limited edition items arrive every 3-5 weeks, so new product should be coming in very soon. In the meantime, you can sign up for back in stock email notifications so you know as soon as we have your size restocked.

1. On the website, select your color and size of choice (It will show up grey when out of stock)

2. Click on the button that says "Notify Me When Available" to give us your email.

3. We will email you as soon as we get it back in stock!

 

Pro Tip: If you normally wear a women’s shoe size, you might want to consider trying a men’s instead! Our shoe designs are unisex with the men’s being a tiny bit wider (1-2 mm). We also tend to have more stock of them. Just go one size down from your normal women’s one. If you’re a woman 7, that means you’re a men’s 6. 

A quick note that our women’s Weekend collection runs one size larger than our other designs, so size down by two for this line. 

All Vessis have relatively low arch support due to being designed as a casual/lifestyle shoe. That said, the Everyday Move collection offers the strongest boost in that area! 

This style would be best suited for those that require extra help in that department, and those Vessi lovers who would like to wear their shoes for longer periods of time - or during more active activities.

Need some handy tips for keeping your Vessis in tip-top shape? If you live someplace that salts their roads regularly because of snow, for example, be sure to rinse your Vessis on the regular since the salt can erode the soles of your shoes. 

When removing your shoes, be mindful of taking them off with your hands rather than kicking them off with your feet. And while it’s not necessary, we do recommend wearing socks with your shoes to help wick moisture and prolong the lifespan of your pair

Once someone places an order with your code, you'll see a reward reflected in your account. You can redeem as many, or as little, rewards earned as you like — just let us know when you're ready to use your savings.

If you're using someone else's code, keep in mind it's only applicable on first-time orders over $100+ (before taxes and shipping). Unfortunately, the referral code can't be combined with any other discount offers.

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Vessi is partially conformant with WCAG 2.1 level AA.

Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

We welcome your feedback on the accessibility of Vessi. Please let us know if you encounter any accessibility barriers by contacting us via the options below:

Phone: +1 929-470-1667

E-mail: support@vessi.com

Instagram: @vessi

We aim to reply to feedback within 1-2 business days.

This statement was created on 14 June 2021 using the W3C Accessibility Statement Generator Tool .

Vessi shoes aren't certified as non-slip. That said, all our collections are designed with a rubber Herringbone pattern on the tread to help with traction.

Please explore safely!

Payment

Contact our Customer Care team, and we’ll do our best to help you out. 

We're available via email at support@vessi.com and through our online chat.

Promotional codes can not be combined. This includes, but is not limited to:

  • First-time purchase codes. 
  • Back in stock codes. 
  • Seasonal or promotional offers.

Store credits and gift cards can be combined with promotional offers.

Good news! We’ve partnered with Sezzle, a third-party platform, to offer our Canadian customers interest-free payment plans. You'll be notified at checkout the amount due upfront as well as future payment dates. 

Please note you'll be charged the first installment amount at the time of purchase. 

Have more questions? Find all the answers you need on Sezzle's FAQ centre here

We accept all major credit cards such as:

  • Visa
  • Visa Gift Cards
  • MasterCard
  • MasterCard Gift Card
  • American Express

We also accept GooglePay, PayPal, AmazonPay (for US customers), and Quadpay (for US customers), and Sezzle (for Canadian customers).

*At this time, our system is not able to support mixing and matching payment methods*

Product

Some of our Vessi color drops are limited edition runs. This means that once they’re sold out they’re not likely to come back. 

That said, we’re always coming out with new shades - so keep an eye out for future drops!

It’s normal for the ankle opening to be quite firm to start! In order to make sure no water will enter through the shoe opening it’s important for new pairs to be snug enough to adapt to your foot shape over time.

The more you wear them, the more the upper knit and ankle opening will stretch to accommodate and create the perfect shape around your feet. 

Not to worry, after a few more wears the ankle opening will have loosened up to become the perfect fit for your feet. We recommend a shoehorn in the meantime!

Vessis were designed as a casual lifestyle shoe for lightly active use. Short, light jogs are a-okay - and Vessis are great for easy non-technical hikes! For higher intensity runs, however, we'd recommend a proper running shoe.

As for swimming, Vessis are not meant to be fully submerged. While they are 100% waterproof, this is only up to the ankle opening. That said if water did get inside for whatever reason just let your shoes dry in a well-ventilated area and they'll be good for the next rainy day in no time.

Yes, they are!—Vessi's insoles are removable to fit custom insoles and orthotics, allowing you to maximize comfort and support to your liking.

Wearing Vessis without insoles can also free up some space, too. You can use thicker insoles to make up any extra wiggle room as well.

All 4 styles come with our patented Dyma-tex technology - 100% element proof, breathable, and stretchy. But, each collection has a few differences. 

The Cityscape

Walk the city or escape to your adventure. The lightest sneaker with a minimalist design that seamlessly transitions you from work to play. Designed with a tapered and slim silhouette. It comes with a three-zone rubber tread designed for lightness and grip. 

The Everyday

Your everyday go-to. Created with a chunkier midsole for additional lateral support, and a higher lace cage for even more footbridge support. Designed with a two-zone rubber herringbone tread. This means more frontal grip as well as side-to-side traction on wet surfaces.  

The Everyday Move

Designed to get you moving. It offers the most breathability and arch support from all our collections. A sporty middle ground between our regular Everyday line and our Weekend line.  

The Slip-on

Easy on, easy off. We threw out the laces to get you out the door quicker. Super lightweight, and great for packing into your carry-on. The thread has the same design as the Everyday collection. 

The Weekend

Live every day like it’s the weekend! Made with a slightly more relaxed fit compared to the other collections. Sturdy with slightly less compression to them and designed using our own engineered zoning knit made from our trusty Dyma-tex. This means more breathability and comfort. The Weekend is our most slip-resistant shoe too! We made them non-marking so you can wear them at the gym or even boating. 

The Sunday Slipper
Your new go-to style for lounging at home, day-to-day errands, or light adventuring in the rain or under the sunshine! With a collapsible heel for easy slip on, and our brand new Dyma-tex waterproof wool, grabbing the morning paper will never be the same. 

*Vessis are slip-resistant, they're not slip-proof. Some surfaces when slippery will always be more difficult to navigate*

Vessi products do not contain latex. However, midsoles are made out of lightweight EVA and outsoles are made of rubber. 

Given how similar the chemical composition of these materials is to latex, those with a latex allergy might find Vessis can cause an unwanted reaction. 

You bet! Our shoes are unisex with slight width differences between men's and women's sizes.

Men's collections are 1-2 mm wider than women's. So, if you're normally a women's 9, you would be a men's 8 and vice versa.

For those looking for a wider option, we recommend choosing from the men's collection for the best fit.

A little confused? We’re here to help.

Email us at support@vessi.com and we’ll give you a hand finding the right size for you.

Yes, but be careful! 

Your Vessis can handle a little splash from the pool, but try not to soak them in chlorinated or saltwater for too long. The chemicals might alter the Dyma-tex knit membrane, causing your Vessis to lose their superpowers (and their warranty).

If you do happen to get chlorine or saltwater on the knit, run them under warm water and use a non-solvent based detergent to clean them.

Our shoes are waterproof thanks to a special material we developed called Dyma-tex that contains millions of pores large enough for heat and moisture from our feet to escape, but small enough to prevent outside water from getting in!

So Vessis are way more breathable (and lightweight) than traditional waterproof footwear options like rubber boots. Waterproof shoes will always be less breathable than normal shoes, but we thought it was nice to have another option other than heavy, clunky boots in the rain!

No PFAs or harsh chemicals here! Our Dyma-tex® technology is 100% waterproof thanks to how the knit is engineered, not because of any chemical sprays or coatings.

Return & Exchanges

Our gift cards are like cash, there are no transaction fees and it never expires. They cannot be purchased with gift certificates or coupon codes, and they cannot be replaced if lost or stolen or redeemed or exchanged for cash.

Gift cards must be redeemed from the same country and currency originally purchased from, and they are also exempt from promotional sales. Gift cards are non-refundable.

Your Vessis didn't work out like you hoped they would? No problem! We're happy to accept returns within 90 days from the delivery date, shipping on us.

Here's how to ensure a smooth return/exchange:

- Your shoes should be in their original box as well as unworn, unaltered, and undamaged.
- Returns without the original shoebox (or if damaged) may be charged a $5 reboxing fee.
- Accessories such as laces, hats, gloves, and socks can not be exchanged or returned.
- Free returns do not apply to orders outside North America. Shipping fees apply.
- Some shoes marked as final sale may be ineligible for returns or exchanges.
- The shoebox must be clear of tape and additional writing.

For more information and to start the return or exchange process, please click
here .

Note: This policy only applies to purchases made on vessi.com. If you're looking to return a Vessi product purchased from another retailer, please contact the retailer directly.

Most items marked final sale are not eligible for cash refunds or exchanges. This includes shoelaces, hats, gloves, masks, and socks. However, some shoe collections marked final sale may be eligible for exchanges or refunds in store credit only.

Please check the promo page for details before you purchase, or reach out to our team at support@vessi.com for further clarification.

Looking for another size, color, or simply want to return them? You have 90 days from the day your order arrives to make an exchange! Keep in mind that some promotional discounts might make your order non-eligible for refund returns. 

We offer free exchanges and returns within North America. International customers must source their own return shipping label and are responsible for all return fees. 

Before sending back your shoes to us please make sure they’re:

  • Undamaged 
  • Unaltered 
  • In their original box 

To initiate your return or exchange, you'll just need your order number and zip/postal code to make the request.

For Canadian orders: 

Canada Return/Exchange 

For US orders:

US Return/Exchange 

Once you follow the instructions on the return/exchange center, you’ll be provided with a pre-paid return shipping label you can use to send your shoes back to us. You can also update your new delivery address via this process. 

**Please note that after a certain number of exchanges are made, the order will become a Final Sale. Please contact our Customer Service team for more information on this**

Once we receive your shoes back at our warehouse, we'll inspect the condition of your package. When its conditions are approved, we'll send your new pair right away or we’ll issue your refund - depending on the option you chose. 

If you selected a refund, we will process this back onto your original payment method on file, as we’re unable to refund on any other method than the one you entered during check out. 

Keep in mind that it can take your financial institution 7-14 business days to post this back onto your online banking statement. 

 

North America (Canada and USA)

After your package arrives, please kindly allow 7-10 business days to process your returning item(s).

Outside North America

We recommend sending packages with tracking numbers so that you can see when your package arrives at our warehouse. We are not responsible for returns not received if they were shipped without a tracking number.

Send us a message at support@vessi.com for help. While we'll do our best to complete your cancellation request, but do keep in mind we process orders pretty fast.

We want you and your Vessis to be together forever. That's why we offer a 365-day warranty on any manufacturer defects.

We do not, however, cover issues caused by:

- Modifying your shoes.

- Exposing your Vessis to harsh chemicals.

- Defects caused by excessive wear and tear.

For more information and to start your claim, click here .

Note: This policy only applies to purchases made on vessi.com. Warranty issues applicable to Vessi products purchased from another retailer should be addressed with said retailer directly.

Shipping & Tracking

Here's a full list of countries we currently ship to:

  • Canada
  • United States
  • Australia
  • New Zealand
  • Japan
  • Taiwan
  • South Korea
  • Singapore

We’re working hard to bring the magic of Vessi to more locations worldwide!

All orders over $80 (after discounts and before taxes) qualify for free shipping! 

Shipping costs for orders under $80 will vary based on product weight, units, and shipping location. 

Process

Step 1: You place your order.

Step 2: One of our warehouses in Chicago (IL), Richmond (BC), or Hong Kong process your order. This can take anywhere from 1 to 4 business days (not including weekends or Canadian/US holidays).

Step 3: Your order is picked up by the shipping company, and your Vessis make their way to their new home. 

Step 4: You receive a shipping notification email along with tracking number you can use to follow along. Tracking numbers can take a day or two to activate once scanned into the courier's system, so you might not see any movement right away.

Step 5: Wait eagerly by the door for the mail to arrive. But, that’s the best part! Good luck to you and your new Vessis - we know it’ll be love at first sight. 

Delivery Times

North America
We ship across both Canada and The United States (including Hawaii, Puerto Rico, and Alaska). Your order will arrive within 2-9 business days approximately once picked up from our warehouse, depending on your location. 

International

Not in North America? Your order will arrive between 7-30 business days once picked up from our warehouse, depending on your shipping location.  

**We do our best to provide the most accurate processing and shipping estimates possible. However, they are estimates and not guarantees. They may vary due to high volumes of orders, unforeseen delays on the couriers, and busy holiday seasons**

Yes, we do! Simply select the 'Express Shipping' option at checkout, and get ready to receive your brand new Vessis. 

Keep in mind, while we do our best to provide the most accurate shipping estimates possible, they are not guaranteed. Shipping times may vary due to high volumes of orders, unforeseen delays on the couriers, and busy holiday seasons. Delivery times also don't include the 1-3 business days for processing your order. 

An additional note that quoted timelines are based on business days, not including weekends or Canadian/US holidays.

The prices shown on the website do not include applicable taxes, duties, or shipping fees. 

Depending on where your shipping location is, your country’s customs office may impose import fees, declaration fees, import duties (tariffs), and/or taxes. For all orders, fees required for customs clearance are the sole responsibility of the customer and may be charged upon arrival.

For more information on customs, duties, taxes, and other import charges, please contact your local customs office.

Delivery Times

North America
We ship across both Canada and The United States (including Hawaii, Puerto Rico, and Alaska). Your order will arrive within 2-9 business days approximately once picked up from our warehouse, depending on your location. 

International

Not in North America? Your order will arrive between 7-30 business days once picked up from our warehouse, depending on your shipping location.  

**We do our best to provide the most accurate processing and shipping estimates possible. However, they are estimates and not guarantees. They may vary due to high volumes of orders, unforeseen delays on the couriers, and busy holiday seasons**

Sizing & Shoe Care

Vessis fit true to size! So, go with your most common US sneaker size. If you’re a half size, you can size up for a looser fit - or down for a more snug one.

The only exception to this is our Weekend collection in women’s sizes. Those run big, so size down one number from your most common shoe size.

Reach out to us if you want to double-check what’ll work best for you!

Vessi shoes come in whole sizes only. Our flexible, form-fitting knit conforms to your feet for a personalized fit, even if in between sizes. 

If you're a half size, we recommend choosing your most common whole US size.

Need a bit more help? For more information on sizing please click here .

Up to you! Our patentented Dyma-tex® knit material is super breathable and soft to the touch, so whether or not you chose to wear socks is personal preferece. 

That said, wearing socks can help wick moisture and heat away from your feet, which can improve comfort and prevent early wear.

Lucky for you, we carry ankle and crew socks specifically designed for Vessi shoes.

While Vessi only come in regular width at this time, they fit a lot like a sock! They hug and stretch around your foot to adapt to your unique shape over time. So, if you’re a wider fit normally, you might find that Vessis still work for you. 

Keep in mind that while our styles are unisex, the men’s sizes are wider with a bigger opening. This means that if you're a female looking for a wider fit, picking a smaller size from the men’s line may work since you’d get the room without adding extra length.

Just be sure to go one size down from your women's size to find your perfect fit. For example, a wide Women's 8 would be a Men's 7!

Let us know if you have any questions about this - we’re here to help! 

The Everyday & Slip-On

Heel-to-toe drop of 0.9cm

The Cityscape

Heel-to-toe drop of 0.8cm

The Weekend

Heel-to-toe drop of 0.2cm.

We recommend hand washing for the best results. 

1) Start off with a clear detergent (yellow-tinted ones can stain your shoes), and a soft toothbrush or cloth.

2) Run your shoes under warm water and gently scrub affected areas.

3) Rinse well. Repeat step 2 if necessary.

4) Set aside to dry in a well-ventilated area, away from direct heat.

The Weekend Sneaker collection is our only machine-washable line. Follow the below steps for the best results:

1) Remove insoles and laces. 

2) Machine wash cold, not hot.

3) Wash on their own and not with other items

4) Do not tumble dry. Vessis are air-dry only.

A note on lighter colours: Even with intense care, some brighter shades are likely to show wear faster. We recommend periodically cleaning them to keep them looking fresh. 

Thanks for stopping by! Have more questions? Contact us at support@vessi.com