Hi Fion,

Sorry to hear that this pair didn't work out for you. If you find them wide, you can try our Citycapes collections again which are made narrower compared to the Everydays, they were designed with a tapered and slim silhouette while the Everyday was created with a chunkier midsole.

Best, The Vessi Team

Hi Rachel,

Glad you love them! Being a lifestyle / casual to lightly active shoe, Vessis have relatively low arch support, but we made the insoles removable to allow the most customizable fit for those wanting to wear them for longer distances or for those that need extra support! So you can add your own custom orthotics or special insoles!

Best, The Vessi Team

Hi Kristina,

That's so sweet! Thank you for your feedback and we hope your sister will like her Vessi!

Best, The Vessi Team

Hi Nathalia,

We are sorry to hear that Vessis have not been a good fit for you! While Vessis are meant to be tight around the ankle, they shouldn't be too tight to the point where it hurts your feet.

Have you tried using rolled up cardboard or balled up thick socks to try and stretch the ankle over night? It might help stretch the ankle further so that it no longer is painful.

Please let us know if that works for you.

Sincerely, The Vessi Team

Thank you for taking the time to write to us, we always appreciate it when our customers reach out.

In regards to the shoe feeling a bit tight, it’s normal for the ankle opening to be a little firm to start! Over the first few wears of your new shoes you’ll notice that the upper knit and ankle opening will stretch to accommodate and create the perfect shape around your feet. The reason you want this is to make sure no water comes in through the ankle. The only way to ensure this is if you allow the shoe to mold to your ankle shape. In order to do that, you do need them to be tight at first and then only stretch when they’ve learned your specific foot shape. This creates that snug, sock like fit that we are loved for!

Not to worry, after a few more wears the ankle opening will have loosened up to become the perfect fit for your feet. We recommend a shoehorn in the meantime.

As for the support, being a lifestyle / casual to lightly active shoe, Vessis have relatively low arch support, but we made the insoles removable to allow the most customizable fit for those wanting to wear them for longer distances or for those that need extra support! We would definitely suggest trying a new insole and letting us know if that would work better for you. We find Dr. Scholl's provides a variety of options, one that will hopefully best suite you.

We hope some of this helps you. If you have any further feedback or questions, please do not hesitate to let us know.

Sincerely, The Vessi Team