Hi Kevin,

Thank you for your feedback! Glad you enjoyed your Joshua Tree adventure while wearing Vessi! Cheers to more adventures!

Best, The Vessi Team

Hi Parisuthan,

Thank you for taking the time to leave us a review regarding your experience with your Vessis. We're very sorry to hear that they are not fitting the way you expected them to. We will definitely forward your comments to our Product Team as we're always looking for ways to improve.

It’s normal for the ankle opening to be a little firm to start! Over the first few wears of your new shoes you’ll notice that the upper knit and ankle opening will stretch to accommodate and create the perfect shape around your feet. The reason you want this is to make sure no water comes in through the ankle. The only way to ensure this is if you allow the shoe to mold to your ankle shape. In order to do that, you do need them to be tight at first and then only stretch when they’ve learned your specific foot shape. This creates that snug, sock like fit that we are loved for!

That said, the ankle opening should loosen up after several wears. To help loosen the stretching process, you can leave rolled up socks in your shoes overnight or rolled up cardboard.

Thank you again for providing us with your feedback - we always appreciate hearing back from our customers! We hope that the fit of your ankle opening will work out in the end.

Best, Alex

Hi James,

We are sorry to hear that your experience with your Vessis have not been a good one. While there are many that find Vessis comfortable, we understand that it might not be for everyone.

Our Everyday Vessis do have a chunkier midsole than our other designs to help provide better lateral support. Our Cityscapes and new Weekend Vessis both have a slimmer silhouette, which might be more to your liking.

But we understand that the style of shoe isn't the full issue here, it's the comfort. Being a lifestyle / casual to lightly active shoe, Vessis have relatively low arch support, but we made the insoles removable to allow the most customizable fit for those wanting to wear them for longer distances or for those that need extra support! So you can add your own custom orthotics or special insoles!

As for breathability, do you wear socks with your Vessis? They are meant to help wick away any moisture and should help control temperature. It is odd that your Vessis have been so hot like a sauna, however, this definitely shouldn't be happening.

We see one of our agents have already reached out to see if there is something we can do for you. If you have any further questions or feedback, please do not hesitate to reach out to us at support@vessi.com.

Sincerely, The Vessi Team

Hi Kaden,

Thank you for taking the time to write us a review and share your experience with us. I'm glad to hear that you're enjoying the waterproof function and comfort of the shoe but disappointed that the soles aren't holding up to your expectations.

Vessis are casual/lifestyle shoes that are designed for lightweight activity but I understand that you haven't worn the shoes extensively and only wore them once off of cement/grass. I completely hear where you're coming from and why you must be feeling frustrated. I will be sure to forward your comments to our Product Team as we're always looking for ways to improve our shoes.

Best, The Vessi Team